Refund & Dispute Policy

This policy explains refunds, cancellations, and payment disputes for Birdie Buddy subscriptions. Birdie Buddy is operated by Lee Sutton, a sole proprietor in Ontario, Canada. Billing is processed by Stripe.

1. Subscription fees

Subscription fees are non-refundable, including partial periods, except where required by Canadian or Ontario consumer protection law, and except for the billing errors and annual goodwill refund described below.

2. Cancellation

You can cancel anytime from the Stripe customer portal. Cancelling stops future renewals. You keep access until the end of the current billing period.

3. Billing errors

If you were charged twice, charged after you cancelled, or charged the wrong amount, email support@birdie-buddy.com within 30 days of the charge. We reply within 2 business days and refund confirmed errors in full to the original payment method.

4. Annual plan goodwill refund

If you cancel within 14 days of an annual charge — the first purchase or a renewal — and you ask us to, we will refund that annual fee. Email support@birdie-buddy.com within those 14 days. Monthly fees are not covered by this goodwill refund.

5. Disputes and chargebacks

Please contact us before filing a chargeback with your bank. Most issues are resolved quickly. If a chargeback is filed, we may provide account and usage records to the payment processor, and access may be suspended while the dispute is open.

6. Contact

support@birdie-buddy.com. See also the Terms of Service and Pricing.